Delivery Policy

We are dedicated to providing a seamless and reliable delivery experience. Below are the details regarding shipping methods, costs, and delivery times to ensure transparency in how orders are handled.

Shipping Costs

• Free Shipping: Available for orders over 999 SEK.

• Standard Shipping: A flat fee of 49 SEK applies to orders under 999 SEK.

Delivery Times

• Standard Delivery: Orders are typically delivered within 2–5 business days from the shipping date. Actual delivery times may vary based on location and product availability.

Handling Time

• Orders are processed within 1–2 business days before shipping.

• Orders placed before 12:00 on a business day are shipped the same day; those placed after 12:00 are processed the following business day.

• If delays occur, you will be notified promptly.

Delivery Methods

We work with trusted shipping partners to ensure timely and safe delivery.

• Regional Deliveries: Handled via standard postal services or international couriers.

• Note: We reserve the right to select the most suitable carrier based on order size and delivery address.

Order Tracking

Once an order is shipped, a tracking link will be sent via email.

Important Information

• Incomplete or Incorrect Delivery Address: Ensure the delivery address is accurate. If a package is returned due to an incorrect address, an additional shipping fee may apply for re-delivery.

• Delivery Delays or Issues: If delivery exceeds 10 business days beyond the expected time, you can choose a refund or a replacement shipment.

• Unclaimed Packages: Packages uncollected within the specified timeframe (usually 14 days) are returned. A handling fee of 350 SEK will be charged to cover return and administrative costs.

• Damaged or Missing Packages: If a package arrives damaged or with missing items, contact customer support immediately via email to arrange a replacement or refund.

Contact Information

For any shipping-related inquiries, reach out to us:

• Support Hours: Monday – Friday: 08:00 – 16:00