Payment Security Policy


Your Payment Security at Qetello Eyewear

At Qetello Eyewear, keeping your payment information safe is super important to us. This policy explains how we protect your details so you can shop without worry.

Safe Ways to Pay

We offer payment options that are both easy and secure:

  • Credit & Debit Cards: We accept Visa, MasterCard, Maestro, UnionPay, and American Express.
  • Payment Services: You can also pay with Klarna, Apple Pay, Google Pay, Shop Pay, and PayPal.

All the payment companies we work with meet high security standards to protect your info and keep your transactions safe.

How We Protect Your Data

  • Encryption: We use SSL encryption (that's Secure Socket Layer) on our website. This means all your information, including payment details, is scrambled and protected from anyone trying to snoop while it travels to us.
  • We Don't Store Your Card Details: We never keep your credit card information on our own servers. Our payment partners handle all that data, and they are PCI-DSS certified. This means they follow the top security rules for handling card info in the industry.

Stopping Fraud

We use special tools to spot unusual transactions and prevent fraud.

  • If something looks suspicious, we might contact you to confirm it's really you making the purchase.
  • We can block a payment if we think it might be fraud.
  • If we suspect fraud, we might cancel your order and give you a full refund.

Your Part in Staying Safe

You also have a role in protecting your payment info. We suggest you:

  • Use a strong, unique password for your Qetello account.
  • Never share your payment details with anyone else.
  • Keep your computer, tablet, or phone updated with the latest security and antivirus software.

When We Might Say No to a Payment

Qetello Eyewear can decline a payment if we see anything suspicious, if details are missing, or if there are other security concerns. If this happens, we'll get in touch to tell you why and offer other ways to pay.

Need Help with Payment Issues?

If you have any problems with your payment, or if you think your payment info has been used wrongly, please contact us right away!

  • Email: hello@qetelloeyewear.com
  • Support Hours: Monday - Friday, 08:00 - 16:00 (CEST)

This policy is here to make sure your shopping with Qetello Eyewear is always safe and secure.