These terms and conditions apply to all visitors and customers using our services. By using the website and making a purchase, you accept these terms. If you do not agree to these terms, please refrain from using the website or placing an order.

Orders and Agreement

When you place an order, you enter into a purchase agreement. You must be at least 18 years old or have guardian approval to make a purchase.

Prices

All prices are listed in EUR and include VAT. We reserve the right to adjust prices and shipping costs. The price at the time of order applies to your purchase.

Payment

Several secure payment methods are offered, including credit cards, debit cards, and other payment solutions. Payment is processed at the time of ordering. If there are issues with the payment, we will contact you to resolve them.

Delivery

Delivery times may vary depending on your location and delivery method. We reserve the right to change the delivery method and cost depending on the size of the order and delivery address.

Right of Withdrawal and Returns

You have the right to withdraw from your purchase within 30 days of receiving the item. Returns are only accepted if the product is unused, in its original condition, and packaging.

Liability and Complaints

If you receive a defective or incorrect item, please contact customer support within 14 days to make a complaint. We are not liable for damages resulting from improper use of the products.

Customer Responsibility

As a customer, you are responsible for providing correct contact and delivery information when placing an order. We cannot be held responsible for problems or delays arising from incorrect information.

Force Majeure

We are not responsible for delays or shortcomings in our obligations caused by circumstances beyond our control, such as natural disasters, war, strikes, or other unforeseen events.

Changes to Terms and Conditions

We reserve the right to update these terms and conditions at any time. Any changes will be posted on the website. By continuing to use the website, you accept the updated terms.

Dispute Resolution

In the event of disputes related to these terms and conditions, you have the right to contact the relevant national consumer dispute board for assistance with resolution.

Contact Information

If you have questions or concerns regarding our terms and conditions, please contact us via the provided email or support channels.

Support Hours: Monday - Friday, 08:00 - 16:00